New Delhi: A new law has been notified in Delhi to ensure government services are provided within a fixed time limit and to make officials accountable. The Chief Minister Rekha Gupta government has moved towards implementing the ‘Delhi Right of Citizens to Time-bound and Easy Delivery of Services Act, 2026’. Under it, a responsible official who delays government work without a valid reason can be fined Rs 250 per day. The maximum limit will be Rs 5,000.
Under the new law, if an application is rejected without sufficient grounds, the official concerned can also face a one-time fine ranging from Rs 250 to Rs 5,000. After the prescribed procedure, this amount can be recovered from the official’s salary. However, before action is taken, the official will be given an opportunity to present their side.
The government will issue a separate notification to finalise the list of services that will be brought under the law. A maximum time limit and the responsible designated officer will be fixed for each service. This system will apply to the concerned government departments, local bodies and notified institutions.
Citizens will receive a unique number with their application, through which they will be able to track its status online. Departments will have to keep digital records updated and provide written reasons if an application is rejected. If the service is not delivered within the stipulated time, the application will automatically reach the Citizens’ Grievance Redressal Authority as an appeal. The authority will generally have to decide the matter within 30 days. If there is still no resolution there, the matter will reach the Delhi Service Rights Commission.
The new law will replace the old system of 2011. The government’s aim is to increase transparency in government services and give citizens relief from repeated visits to offices.
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