CNN Central News & Network-ITDC India Epress/ITDC News Bhopal: HDFC Life has established an expedited claim settlement framework to provide timely financial assistance to policyholders and families affected by the devastating floods in Assam. The initiative comes as insurance regulators have urged insurers to fast-track claims arising from the recent floods, particularly in severely affected districts including Sivasagar, Charaideo, Jorhat and Golaghat.
Under its customer-focused approach, HDFC Life has put in place measures aimed at simplifying claim intimation, documentation and processing for affected families. The insurer's claims process provides support through branches and dedicated assistance channels, helping claimants navigate procedures during a difficult period. HDFC Life has also outlined special provisions for natural disasters and calamities, including flexibility in documentation requirements in specified circumstances.
The company's broader claims performance highlights its emphasis on faster settlements. HDFC Life reported an individual death claim settlement ratio of 99.72% for FY 2025-26, with an average settlement time of two days.
The expedited framework is expected to provide much-needed financial relief to families dealing with loss and disruption caused by the floods. By prioritising genuine claims and strengthening assistance mechanisms, HDFC Life aims to ensure that affected policyholders receive support with greater speed, sensitivity and convenience during the ongoing emergency.
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