CNN Central News & Network–ITDC India Epress/ITDC News Bhopal: The Lalit Mumbai hosted the inaugural Bharat Collections Awards & Summit 2025, bringing together over 200+ collection-focused delegates, 50+ speakers, and senior leaders from India’s financial services ecosystem. The event was organized by The Brainalytics and strongly supported by presenting partners Spocto X, India’s largest AI-powered end-to-end collections platform, and YuCollect, India’s first unified collections infrastructure. Both platforms played a central role in driving the event’s agenda of innovation, transparency, and responsible collections.
Redefining Collections with AI, Innovation & Empathy
The day opened with a powerful keynote by Mr. Anil Tandon, Senior EVP, Retail Portfolio Management, HDFC Bank, who emphasized how collections is evolving from a backend function to a strategic business partner through AI, predictive analytics, and a balance between automation and human judgment. “AI will own the patterns, but humans will always own the emotions. Together, this collaboration will transform collections from merely recovering dues to proactively preventing losses.”
Insightful Dialogues Across Leaders
The summit featured deep industry discussions led by senior executives. Mr. Krishnendu Majumdar, CPTO at Yubi Group, presented a standalone session on “The New Frontier: Empowering Bharat’s Credit Revolution with AI and Human Ingenuity,” highlighting how AI can enable hyper-personalized, scalable, and responsible credit and collections models.
Panel discussions featured leaders like Mr. Bhavin Parekh, Co-founder, YuCollect, who moderated the session “Collections 2.0: What a Modern Infrastructure Should Look Like,” joined by executives such as Mr. Sagar Chaudhuri (HDFC Bank), Ms. Sukhvinder Kaur (State Bank of India), Mr. D S Tripathi (Aadhar Housing Finance), Mr. Binit Jha (IDBI Bank), along with other senior leaders from DBS Bank, NPCI, Bank of Baroda, Poonawalla Fincorp, John Deere Financial, ICICI Home Finance, Bajaj Capital, DCB Bank, Karnataka Bank, Fibe, and Bajaj Housing Finance. Additional panelists included Mr. Yatnesh Mittal, Head, Business Growth & Strategy, ETHERA (Creditas Solutions) and Mr. Vivek Nair, Regional Director, Gnani.ai.
Mr. Ananth Shroff, Founder & CEO, DPDzero, delivered a standalone session on “Reinventing Debt Collections for India,” where he explored the importance of risk intelligence and digital-first strategies to modernize traditional collection workflows.
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