CNN Central News & Network–ITDC India Epress/ITDC News Bhopal: IndiGo Airlines has announced full refunds and a complete waiver of rescheduling fees after a government directive instructing airlines to address passenger grievances arising from widespread flight cancellations. The move comes after several travellers reported sudden cancellations, causing significant disruption during a peak travel period. Responding promptly, IndiGo stated that all affected passengers would receive hassle-free refunds or the option to reschedule their travel without any additional charges.
The Ministry of Civil Aviation had earlier intervened, directing airlines to ensure transparency, passenger convenience, and immediate redressal for cancelled flights. IndiGo has assured that its customer support teams are actively reaching out to flyers with revised options and updates, prioritising smooth travel arrangements.
Industry experts say the directive reinforces accountability across the aviation sector, while passengers have welcomed IndiGo’s response as a step toward restoring confidence in air travel operations. The airline also reiterated its commitment to comply with all regulatory advisories and improve service efficiency.
The announcement is expected to reduce passenger distress and prevent further escalation of complaints, marking a crucial moment for the aviation industry amid rising scrutiny over customer service and operational reliability.
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