CNN Central News & Network–ITDC India Epress/ITDC News Bhopal : In an effort to provide passengers with better catering services and reduce the number of complaints, West Central Railway, Bhopal Division, is making continuous improvements. As part of this initiative, an important meeting was held at Bina station to address the enhancement of catering services.
The meeting was organized at the Station Manager’s Office, Bina, under the guidance of Senior Divisional Commercial Manager Saurabh Kataria and chaired by Assistant Commercial Manager Naval Agrawal. Approximately 10 catering licensees and their representatives operating at Bina station were invited to participate.
Senior Divisional Commercial Manager Saurabh Kataria stated that the primary objective of the meeting was to ensure necessary improvements in catering services based on feedback received via social media and direct complaints. He emphasized that passenger satisfaction is the top priority of Indian Railways and that any form of negligence will not be tolerated.
Assistant Commercial Manager Naval Agrawal instructed all license holders to strictly adhere to the terms of the railway contracts. He clearly stated that:
Stalls must operate only at designated locations.
Sale of uncovered food items is strictly prohibited.
Vendors must work on platforms only while wearing complete uniforms, carrying valid ID cards, and authorized documents.
Key directives issued during the meeting included:
Food must not be sold by placing it directly on the platform.
Strict hygiene standards must be maintained at the station.
Vendors must behave respectfully with passengers.
Food items must be sold only at the pre-approved rates.
Immediate penal action will be taken in cases of overcharging.
The meeting was also attended by Divisional Commercial Inspector Madhukar Nigam, Station Manager (Commercial) Ashish Awasthi, Senior Commercial Inspector Mayank Sharma, and Chief Goods Supervisor B.D. Rajak.
The railway administration has urged all catering licensees for dedicated cooperation and called for providing passengers with quality, disciplined, and hygienic services.
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