Microsoft has apologised following a major technical disruption that affected millions of customers and business partners worldwide. Several key Microsoft 365 platforms, including its Outlook email service, experienced problems from Thursday, disrupting operations across businesses, schools, government institutions and other organisations.
The company said services were gradually recovering, with broad stability returning across most regions. It also clarified that the disruption was not caused by a cyberattack or any artificial intelligence-related activity.
According to Microsoft, the issue stemmed from a technical fault linked to an earlier change made while increasing network capacity. The problem surfaced following a recent network modification, affecting the functioning of servers and related services.
Outlook, Teams and Copilot Among Affected Platforms
Besides Outlook, the disruption affected several other services, including Microsoft Teams, SharePoint and Copilot. Users in different parts of the world reported difficulties sending and receiving emails, attending online meetings and accessing shared documents.
Operations at some airlines, healthcare services and government offices were also reportedly affected in certain countries.
Microsoft said it restored services in phases rather than attempting to bring all platforms back online simultaneously. This approach allowed the company to check stability at each stage of the recovery process. Although the phased restoration took additional time, it was intended to ensure that services could operate reliably.
Company Promises Detailed Investigation
Microsoft has said it will publish a detailed report after completing its investigation into the incident. The company also reiterated its commitment to maintaining customer and partner trust, acknowledging the inconvenience caused by the disruption.
The incident has once again highlighted how heavily businesses and public institutions depend on cloud-based digital platforms for their daily operations.
Hashtags: #ScienceTechnology #Bhopal #Microsoft #Apologises #Global #Technical #Disruption #Affecting #Services #MicrosoftApologisesForGlobal
