CNN Central News & Network-ITDC India Epress/ITDC News Bhopal: भोपाल. To listen to passengers’ problems, receive their suggestions and continuously improve rail services and passenger amenities, West Central Railway’s भोपाल Division organised ‘Rail Jan Samvad’ programmes at various railway stations in the division under Special Campaign 6.0. During the programme, railway officials held direct interactions with passengers, youths and senior citizens to understand their problems, expectations and suggestions.
At भोपाल railway station, Divisional Railway Manager Pankaj Tyagi interacted directly with passengers and heard their problems and suggestions. He received feedback from passengers on passenger amenities available at the station, cleanliness arrangements, security, drinking water, waiting rooms and other passenger services.
The Divisional Railway Manager said positive suggestions received from passengers, railway employees and the media are important for improving the functioning of the railway. Initiatives such as ‘Rail Jan Samvad’ will help increase direct contact between the railway administration and the public, while making services more passenger-centric. After the public interaction programme, DRM Tyagi also inspected passenger amenities at भोपाल station. He reviewed the facilities and arrangements available on the station premises and examined necessary aspects related to providing better facilities to passengers.
At Narmadapuram station, Senior Divisional Commercial Manager Saurabh Kataria interacted with passengers. During the programme, passengers were informed about facilities being provided by the railway, station development and redevelopment works, cleanliness, security and various arrangements related to passenger welfare.
Through suggestions and feedback received from passengers, emphasis was placed on improving passenger amenities and making rail services more convenient. Under the Rail Jan Samvad programme, Additional Divisional Railway Manager Yogendra Baghel interacted with passengers at Rani Kamalapati station. Railway officials also interacted with passengers at Itarsi, Bina, Vidisha, Sanchi, Ganj Basoda, Mandi Bamora, Harda, Banapura, Khirkiya, Sant Hirdaram Nagar, Nishatpura, Abdullaganj, Mungaoli, Ashoknagar, Guna, Ruthiyai, Biaora Rajgarh, Shajapur and Shivpuri, among other stations in the division. Station managers also organised public dialogue programmes at other stations of the division.
The purpose of Rail Jan Samvad is to establish direct communication between the railway administration and passengers, understand passengers’ expectations and take necessary steps towards resolving their problems. The भोपाल divisional railway administration is committed to continuous improvement in passenger amenities and to providing passengers with safe, clean and convenient rail travel.
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