CNN Central News & Network-ITDC India Epress/ITDC News Bhopal: Lucknow. Amid incidents of women being harassed through phone calls, social media or other means, the Uttar Pradesh Police’s Woman Power Line-1090 is an important complaint platform. Through this helpline, women can register complaints of harassment and seek police assistance. Its key features include keeping the complainant’s identity confidential and taking regular feedback from her during action on the complaint. The service was launched on 15 November 2012.
In which cases can a complaint be made? Complaints can be made on 1090 regarding harassment through phone or digital means, obscene calls and messages, stalking on social media, online harassment and other forms of harassment against women. According to Uttar Pradesh Police, the service provides women a dedicated channel to bring their problems to the police.
How to register a complaint? Step one: Call 1090. A woman facing harassment can contact the Uttar Pradesh Woman Power Line number 1090 and register her complaint. While filing the complaint, it is useful to share available information related to the incident and harassment.
Step two: Complaint examination and contact. After receiving a complaint, the helpline team initiates action according to the case. In the initial stage, the person concerned may be contacted and warned to stop the harassment.
Step three: Counselling. If harassment continues even after the warning, under police procedure, the person’s family, friends or relatives may be contacted in an effort to counsel the person.
Step four: Sending the matter to the police station. If the issue is not resolved despite these efforts, the complaint may be sent to the police station concerned, where legal action can be taken on the basis of the facts of the case.
Complainant’s identity is kept confidential. Among the main features of 1090 are confidentiality of the complainant’s identity and follow-up until disposal of the complaint. Feedback is taken from the woman at different stages of action. The situation may also be assessed 30 days after the final feedback. If the woman says the problem still persists, the complaint resolution process can be started again.
Which number should be contacted in an emergency? 1090 is for complaints of harassment of women. If immediate police assistance is needed or someone’s safety is under immediate threat, call 112. Preserving messages, call records, screenshots or other evidence related to the incident may also be useful in the investigation of the complaint. It is important to be aware of helplines available for women’s safety. Instead of silently enduring harassment, registering a complaint and seeking police assistance when needed are important steps.
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